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About Prada FAQ

Security is always given the top priority at and all of your personal information will be treated as confidential and we won't leak any of your information to other third part. We will keep them on a secure server and will fully comply with all applicable Data Protection and consumer legislation on our part. We ensure the security of all transaction data by using advanced security solution provider.

Concerned Order Question
1. Why the price on your website was so competitive?
Because we specialty do the group purchase and we can get the Prada Clearance items from factory Clearance directly, without sale tax.
2. Why my order shows "Processing", "Pending", "Declined"?
If your order shows that, it means your order has not gone through.
3. Why I tried to place several times, received the ERROR CODE?
Maybe you used Debit card to pay for it or your card issuer declined your payment. Please call your card issuer to check it.
4. How do I know my order gone through?
Please see your account, if your order always show "processing", it means your order has not gone through. If it shows "Payment received", it means your order has been processed successfully already.
5. If I want to cancel my order, what can I do?
If you want to cancel your order, you have to send email to us within 12 hours after you ordered , because we usually send out orders within 24 hours. If order has been shipped, we are unable to cancel it.
6. If I want to return Prada Clearance items, How can I process?
If you want to return it, you should tell us about it within 5 days after you received your order. Then we can give you the further information about it.

Placing An Order
1. How to place my order?
1) First, you'll need to browse or search for the items you'd like to order. Keyword Search boxes are located on nearly every page of our store.
2) When you find an item that interests you, click the title or name of the item to see its product detail page. Here, you'll find more information about the item.
3) If you want to order an item, click the Add to Cart button on the under of the product detail page. Use the Continue Shopping button to keep searching or browsing until your cart contains all the items you want to order. You can access the contents of your Shopping Basket at any time by clicking the My Cart icon at the top of every page of our website.
4) When you're ready to place an order for everything in the "Shopping Basket Items, click the "Proceed to checkout" button. And follow the quick and simple instructions to finish your payment.
2. Can I cancel or make changes to my order after it has been submitted?
It's only possible to cancel or make change to your order before we start to dispatch it. Usually we'll process and dispatch your order within 24 hours. If you want to make changes to your order, please feel free to contact with us via Email. If the item you want to cancel has entered the shipping process already, you can return the item upon the receipt.
3. How can I add items to my order which has been placed already?
If you want to add Prada items to your order which has been placed already, please contact us to stop the shipment of your order first, then tell us the items you want to add. Later we will tell you how to pay the new items. Last we will ship your two orders under one package. If your order has already been shipped, you will not be able to add items to the previous placed order.

1. What kind of currency do you accept?
At present, we only accept US Dollars. While ordering from another country, your credit statement should include your bank's foreign exchange rate on that day.
2. What are my payment choices? accepts PERSONAL VISA CREDIT CARD recently.You can enter your entire credit card number safely via our secure server, which encrypts all submitted information. For details, Please feel free to contact with us by Email.

Order Status
1. How do I check my order status?
You can track your order status by signing in and accessing the 'My Account' link from the site header. All orders placed under your username will be visible under the 'My Orders' tab. After you finish your payment, we will send you an email with your tracking number and tracking link, and then you can trace your order on line.
2. How can I look up my order number?
Usually we will send the tracking number to you by Email after we will send it to you.
3. What if my order never arrived?
Please contact our customer service with your order number and username. We will investigate into your order and help you to find out your order. If it was our mistakes, we will resend your order or give you a refund as you request.

My Account
1. What if I forgot my passwords?
If you forget your passwords, please feel free to contact with us by Email with your user name and user email. We will reset the passwords for you.
2. Can I change my username and email address?
You can follow these steps to change your username and email address by yourself. If it doesn't work, please feel free to contact with us by Email to ask our customer service team to change your username and email address.

1. How long can I expect my order?
Generally, we will need 1-2 working days to processing your order and arrange the shipment. Your order will be shipped out next day or on the 2nd day after the payment has gone through. During the peak periods, please allow us 3-4 days to process your order and ship it out. Usually you can receive your order within 5-10 working days totally.
2. What shipping options do you offer?
At present, we only offer Express Mail Service. It provides you a tracking number and link so that you can trace your order. (We will send you an email with your tracking information once your order is shipped out). Express Mail Service also needs your signature when your parcel is delivered. It can make sure that it is you not anybody else who sign for your parcel.
3. How much shipping will be charged for each order?
We offer free shipping for your parcels. Please note that usually we will have some free shipping promotions; please subscribe our newsletter so that you won't miss any promotions which can save you a lot of money.
4. How can I track my parcel online?
The tracking information will be sent by email once the items have been shipped. You can trace your order with tracking number and link within the email.
5. Why does my tracking number not work?
In most cases, that means your order was just shipped. Tracking numbers can take up to 72 hours to be updated. Check back in 48 hours and the information should be updated. If there's still no updating information in 48 hours, please contact us immediately. You can contact us by Tickets system.
6. Will my order be charged a customs fee when it was delivered?
Usually, there will be no Customs fees since we will mark all our parcels as "Gifts" or "Samples". But the customer will fully responsible for it if there is any. We apologize for any inconvenience, but we have no control over the customs authorities in your country Contact your local customs office for more information about customs fees, duties, and taxes.

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